Press enter after choosing selection

What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion.

Filter Patron Comments

Date Received: 2020-10-27
Type: compliment
Regarding: - NONE SELECTED -

Patron Comment: We love the shelf service! We've used it twice so far and gotten a wonderful selection of books both times. The kids LOVE getting the books & it keeps them reading. Thanks for doing such a wonderful job!

AADL Reply: Thank you so much for this positive feedback! We are so glad to be able to offer this service and are delighted to hear your family is enjoying it. Thanks for sharing your experience and thanks for using your library! Sara AADL


Date Received: 2020-10-26
Type: compliment
Regarding: - NONE SELECTED -

Patron Comment: Thank you so much for offering services. I am so comforted by what I have been able to check out; books to work on my mental state and dvd's to escape from it. Thank you.

AADL Reply: Thank you very much for sending us such a kind note. It is a difficult and sad time for us all, and the AADL is very glad that our services are helping people to cope. Take good care. Josie


Date Received: 2020-10-26
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: The Smell and Tell series by Michelle Krell Kydd was always the highlight of my month, as I know it is for many others. It wasn't just that we got to learn cool new things about olfactory culture - the sharing that took place fostered a sense of connection and community. We need this sense more then ever right now. Might the library consider running the series in a virtual format? A lot of in-person events are being imaginatively rethought for Covid and I am sure this event can be successful in a virtual way. Thanks for considering!

AADL Reply: Thank you for your email. We are glad to hear that you have enjoyed the Smell and Tell programs at AADL. We will keep the enthusiasm for this event in mind as we plan future events. Best, Sherlonya Turner Associate Director, Public Experience and Desk Service


Date Received: 2020-10-26
Type: compliment
Regarding: - NONE SELECTED -

Patron Comment: Hello, I just tried your shelf service for the first time and I just want to thank the staff who put together our bag. It has so many amazing pieces that I would not have come across on my own. It is clear that the staff member listened to our hopes for the books and is incredibly knowledgable. I can't wait to read these over the next month with my daughters (and I really appreciate that I didn't have research and request all of these books individually)! Thanks again, Pardip

AADL Reply: Thank you so much for this feedback! We are so glad that it is working for you and your daughters. Enjoy! Take good care. Josie


Date Received: 2020-10-24
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I am extremely thankful for aadl.tv and watch it weekly. One thing that has been hard though, is we don’t always have all of he supplies for the crafts and we can’t always run out and buy them. We have very much enjoyed all of the Halloween crafts in particular nd have done our best with what we have. I wonder, are you going to be doing the same type of thing for future holidays? If so, what is the possibility of getting art boxes together? I think this would help us not only have the supplies we need but feel a sense of connection. A little something special??? Just a thought

AADL Reply: Thank you for your email. We are glad to hear that you are enjoying AADL.tv! While we do not currently have plans to distribute art boxes, we thank you for your suggestion. Also, thank you for sharing your experience with AADL.tv; it is helpful as we develop future events. Best, Sherlonya Turner Associate Director, Public Experience and Desk Service


Date Received: 2020-10-21
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hello, Due to Covid, me and my family has requested a large number of books from the library. I have noticed a book was available, and scheduled for pickup. There is a time limit for books to schedule and I can't go to the library back and forth 17 times when a new book is available. Is it possible for the AADL to tell me/my family as soon as ALL the books are available? Thank You!

AADL Reply: Hi there, there are several ways that you can manage your borrowing to reduce trips. Once an item is ready, you have a week to schedule it for pickup. If you have other items that you've requested where you're at or near the top of the queue, it's a good idea to wait to schedule your pickups until more items have come in so you can reduce the number of trips. Also, all lobby pickups are automatically held in the lobby for a second day as a grace period, so if you've got something ready for pickup and another item comes in, you can schedule the new item for tomorrow and the first item will still be there too. Then, you can use freezing to make sure your items don't become ready to schedule before you're ready. When you freeze a request, you continue to move up the line until you're first, but the item won't become ready to schedule for you until you unfreeze, at which point you'll get the next copy. This is very useful for patrons with a large number of requests who wish to minimize their trips. Finally, if you're looking for items more generally, you can try our Shelf Service at http://aadl.org/shelfservice , where you tell us what sort of items you'd like, and our staff fills a bag for you for pickup on the day you chose. That way you can get a bunch of hand-picked stuff all in one trip. Many patrons want items as soon as possible, so that's the way the system works if you don't use one of these options. We're sorry we're not able to hold items for you while waiting for other items to come in, but if you wait to schedule, freeze, or use shelf service, you'll definitely be able to get more material with fewer trips. Let us know if you have any other questions about this, and thanks for using your library! -eli


Date Received: 2020-10-19
Type: compliment
Regarding: - NONE SELECTED -

Patron Comment: AADL, My family and I feel very lucky that we have the AADL open to check out books. It was a rough spring when the library was closed. The new system is a good one but only having the books accessible for 24 hours once you know the book is available is difficult. Can you please explain why there are so many limitations on picking up books. Do you not have capacity to allow books to be on hold for pick u for more than 24 hours. Can you please explain your process and if you have plans to open up the library in the near future. I know that gyms and the YMCA are open. Please advise. Thank you.

AADL Reply: Dear J, Thank you very much for your message to AADL. We are glad to know that our services helped you and your family during the lockdown period. You will be glad to know that an item that has been placed in the vestibule for pickup will be there two days. It is there the day you choose for pick up, and one day more if it is not picked up on the specified date. The one day grace period has been in place since we began vestibule pickups. Also, when you are notified that an item is available you have a week to schedule the pickup. We have tried to make it as convenient as possible. We are following the Governor's SafeStart Plan. Our region is in Stage 4. When we move to Stage 5, the AADL will open up for more services, but we will not be open regular, normal hours for months. Take good care, and I am glad that you are taking advantage of library services. Josie


Date Received: 2020-10-18
Type: compliment
Regarding: - NONE SELECTED -

Patron Comment: Wanted to send a huge thank you to the library and all its staff. You are doing an amazing job in difficult circumstances. Please know how deeply you are all appreciated. You are making all this "stay at homeness" and "avoid the rest of humanity" nonsense bearable. Please let your staff know that there is no way to overestimate the value of what they are doing for our community. THANK YOU!

AADL Reply: A, Thank you for taking the time to write to us, and we very much appreciate your kind words and support. We are all very glad to hear it! Take good care. Josie


Date Received: 2020-10-16
Type: request and renewals
Regarding: - NONE SELECTED -

Patron Comment: Hello: I heard about a simulation browsing service, where you pull together a few books on a specific topic. Is this something that is actually happening or just a rumor ;-)? Thank you!

AADL Reply: Thank you for the question. It sounds like you're talking about our Shelf Service service. And yes, it's real :) If you fill out a short survey, our staff will select a bag of materials that you may pick up. You may find the form here: https://aadl.org/shelfservice. I hope this helps! Best, Sherlonya Turner Associate Director, Public Experience and Desk Service


Date Received: 2020-10-14
Type: general suggestion
Regarding: other

Patron Comment: I just found this video by Duke libraries, it seems right in AADL's alley and ability! Love the video, loveAADL, and hope to see your upcoming fall music hit! https://www.youtube.com/watch?v=e1iGEM9NMFM&feature=emb_logo&ab_channel=DukeUnivLibraries

AADL Reply: Thank you, A. The Duke video is great, and yes, stay tuned for AADL's effort:) Josie