Press enter after choosing selection

What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion.

Filter Patron Comments

Date Received: 2019-02-19
Type: complaint
Regarding: parking

Patron Comment: The handicap ramp in surface lot is BLOCKED by a snow pile.

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-02-19
Type: login problem
Regarding: programs & events

Patron Comment: I would love to participate in an adult writing contest. Short stories, flash fiction, etc. I hope to se this happen.

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-02-16
Type: catalog problem
Regarding: - NONE SELECTED -

Patron Comment: You have two different records for the DVD of "Howl's Moving Castle": https://aadl.org/catalog/record/10323679 https://aadl.org/catalog/record/10370257 The records are identical, except that the first says "1 videodisc" and the second says "2 videodiscs". I don't know why that would be, unless you've actually lost or discarded the second disc in some copies.

AADL Reply: Hello, thanks for getting in touch. These are two different editions of Howl's Moving Castle, and that's the reason they are listed as separate records. The single disc version contains just the movie and the 2-disc version includes a special features disc. We usually put different versions of an item on the same record to avoid unnecessary duplication (for example, when we have a book in both hardcover and paperback) but if there is a significant difference that people might be specifically seeking, like a certain translator or behind-the-scenes interviews, we will give the item its own record so those materials can be found. Thanks for checking and thanks for using your library! Sara AADL


Date Received: 2019-02-15
Type: web site feedback
Regarding: Interlibrary loan/MeLCat

Patron Comment: Can you put the link to MeL on the catalogue page like it used to be! Thank you.

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-02-15
Type: compliment
Regarding: other

Patron Comment: Thanks for being open in sub zero. A place to be warm and feel welcome.

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-02-15
Type: compliment
Regarding: room rental

Patron Comment: Thank you for providing such a lovely meeting space.

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-02-15
Type: general suggestion
Regarding: storytimes

Patron Comment: Please offer an alternative to stamps for children at storytimes. Even the non-toxic (purportedly) inks have harmful ingredients (60% of what may be put on ones skin - rough estimate - may be absorbed into the bloodstream). Children are obviously more sensitive and vulnerable to less than ideal ingredients than others. Thank you.

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-02-15
Type: general suggestion
Regarding: facility issue

Patron Comment: Possibly get signs posted, or take other measures to strongly discourage smokers from adopting the handicapped parking area in the rear as a de facto outdoor "smoker's lounge"?! (It's really unpleasant for others....)

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-02-15
Type: general suggestion
Regarding: computers

Patron Comment: Computers are set so high, on the little platforms, that user has to crane one's neck up and back to see the screen. Very odd and uncomfortable. Why? And I am a tall person. It must be worse for anyone shorter.

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-02-15
Type: compliment
Regarding: other

Patron Comment: I love the Downtown Library!

AADL Reply: This comment was submitted anonymously.