What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
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Filter Patron Comments
Type: compliment
Regarding: programs & events
Patron Comment: Thank you for the lovely show on 9/22- Mark & the band. Fun!
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-09-19
Type: programs and events
Regarding: - NONE SELECTED -
Patron Comment: I want to join ESL Conversation Groups? Do I need to register? Thank you?
AADL Reply: There is no registration needed for the ESL Conversation Group. Thanks for asking the question!
Date Received: 2024-09-06
Type: suggest a title
Regarding: collections
Patron Comment: Night vision goggles please! For library rental. My son would love them!
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-08-16
Type: compliment
Regarding: other
Patron Comment: great job I love the AADL Downtown branch!
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-08-14
Type: catalog problem
Regarding: - NONE SELECTED -
Patron Comment: I love the Ann Arbor library system but am very disappointed you are moving away from Dewey Decimal. Dewey makes it so easy to find books. This new system is both imprecise and increases the time required to find books. I wish you would return to Dewey or at least keep the main library in Dewey. Thanks for your consideration.
AADL Reply: Hello, and thanks for sharing this feedback. I do understand that the AADL's shift into our Category system does take some getting used to and is a big change from Dewey Decimal. Like any classification scheme, the Category system is subjective, and I agree with your point that it is less precise than Dewey. However, as a public library with a popular materials collection, we have found that a browsing-friendly organization system using plain language has real value for our users. We initiated Categories at Westgate in 2016, and have continued to adapt the system as it has expanded throughout AADL's branches. We frequently hear requests to introduce Categories Downtown, especially in the Kids section. We see a lot of use from our "Kids Books / Worlds" concept - this is where we collect all books about popular properties like Pokemon or Star Wars without regard as to whether a book is a reader/nonfiction/graphic novel, etc. Many times inquiries from kids start with what they want to read about, and this gives us one simple place to take them, and they can find what fits their mood or reading level from there. We do plan to gradually introduce Categories at the Downtown library, and while there is not a firm timeline in place, the first collection to change over will be the Kids materials. Most significantly, we have seen increased circulation statistics at each branch where we've introduced Categories. One of our goals is to enable better browsing, because a user who knows just what they are looking for can always turn to the catalog for a keyword search, whereas this system gives a user without a clearly defined outcome many more entry points. Again, I do acknowledge that no system is perfect, and that certainly includes Categories. Our staff are always happy to help locate materials you are looking for, so please feel free to ask for assistance. Thanks for raising the issue, and thanks for using your library. Sara Wedell Collections Manager | AADL wedells@aadl.org
Date Received: 2024-08-14
Type: general suggestion
Regarding: exhibits/displays
Patron Comment: Change our Ann Arbor Public Library Branch Downtown Art back! to the Watercolor People art on the stairs.
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-08-13
Type: complaint
Regarding: programs & events
Patron Comment: Bracelet project very disorganized! Tape did not stick to table. Usually your projects are very well organized :(
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-08-12
Type: suggest a title
Regarding: collections
Patron Comment: Learning books
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-08-01
Type: general suggestion
Regarding: other
Patron Comment: Can we have: a large/poster/by front desk giving day + date. People I know need this. Thank-you.
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-07-12
Type: compliment
Regarding: - NONE SELECTED -
Patron Comment: The University of Michigan Faculty Women's Club artwork in the Malletts Creek Meeting Room is beautiful. Thank you for creating a visually-pleasing space for personal work and community meetings.
AADL Reply: Hello, there, thank you so much for the note! We're so glad you enjoyed this exhibit and our Malletts Creek branch. Best wishes, and thank you for using your library! -eli