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What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2019-10-10
Type: complaint
Regarding: - NONE SELECTED -

Patron Comment: Hello, I’d really like to see iPads removed from children’s areas - perhaps placed somewhere else, but at least somewhere out of sight. It is incredibly frustrating to me as a parent to go to the library and have my child constantly asking for screens. More toys and imaginary play items would be fantastic. Screens at the library doesn’t encourage my child to love books and learning. Alternatively, a past library had computers near the children’s section, but each child needed a library card and had to log in to access it. It was limited to a short amount of time each day. If removing iPads entirely is not an option, this could be a secondary solution. Thank you,

AADL Reply: Hello, Thank you for taking the time to comment. While we respect your family's decisions regarding your children and computing, the computing resources at the Library are for all of the public. Many patrons at Malletts Creek rely on the public computers for adults and children as the only computing available to them. We will not be removing the Ipads at Malletts Creek, nor will we hide them from view. Sincerely, Josie Parker Director


Date Received: 2019-10-10
Type: complaint
Regarding: - NONE SELECTED -

Patron Comment: Hello, I’ve been using the new children’s book shelving system at malletts creek for the last few months and I’m really struggling to understand the switch. It’s so difficult to find books you want - favorite authors are scattered through many sections and logically the categories don’t make sense (so many books fit into many of the categories). It’s frustrating to need to look at the catalog for certain books or authors to reference which section the book is in. And then I usually still have a hard time finding it - I’m guessing with so many categories they are being frequently shelved incorrectly. To find books I want I’ve had to start placing many more holds on books -more time for your staff and more money for printing the labels. Please, can we go back to categorizing by author?

AADL Reply: Thank you for the feedback and we are so glad that you are using your library resources. Placing holds and asking staff for support is also using library resources in an expected and reasonable way. We are glad to help you find what you are looking for anytime. Any specific feedback that you might give us about categories that are not useful, or some that we have not added, would also be very appreciated. We make mistakes, and are happy to correct. Items do get mis-shelved by library staff and sometimes by helpful browsing patrons. We can up our shelf checking practices, too, if necessary. Thanks again for taking the time to let us know about your library experience and how we can improve. Sincerely, Josie Parker Director


Date Received: 2019-10-10
Type: general suggestion
Regarding: collections

Patron Comment: I know it would take more space, but please put the books all with spines facing out not up. It is impossible to see the books. If you really insist, put the books o their sides on the top shelf, not by the floor. (Most patrons are more than 1ft tall!)

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-10-10
Type: complaint
Regarding: other

Patron Comment: Suggestion box is too small.

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-10-10
Type: complaint
Regarding: collections

Patron Comment: Please keep the Dewey Decimal system. The category system makes zero sense and is impossible to use.

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-10-10
Type: other
Regarding: other

Patron Comment: Instead of that bad tasting coffee machine there should be another snack machine. Love this place.

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-10-10
Type: general suggestion
Regarding: branch building

Patron Comment: Paint a mural or get a graffiti artist to make parking area and area elevator more inviting, pretty, fun, vibrant.

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-10-08
Type: other
Regarding: branch building

Patron Comment: More enclosed study places would sure be nice! Overall, my favourite Library.

AADL Reply: This comment was submitted anonymously.


Date Received: 2019-10-08
Type: complaint
Regarding: - NONE SELECTED -

Patron Comment: For the love of god...stop the noise....if it's not the crazy man talking incessantly it's the construction workers... We are going to go insane!!! The Saline Library has a cranky librarian who does nothing, but walk around and "shush" everyone. Please get one of those for the guy with the bandana on his head at the printer.

AADL Reply: Thanks for letting us know how you feel, and we are sorry that the noise inside and outside all around Downtown is bothering you. We do our best to keep the library environment pleasant and welcoming to all, but we abandoned the cranky librarian culture years ago. Sincerely, Josie Parker Director


Date Received: 2019-10-07
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hi there. I'm trying to organize a brownie/girlscout project that benefits the community. we want to focus on gathering donated used (but good condition) books to donate to a local charity or program that could use them. Do you have any ideas for where we might be able to donate the books? Thakns, Rachel F

AADL Reply: Hello, We recommend that you contact the Community Action Network. They work with many non-profits and could direct you to ones who need book donations. It is great that you are doing this, and we wish you all the best! Sincerely, Josie Parker Director