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What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2021-09-14
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hi Can you tell me when full morning library hours will resume? I am almost always in town in the morning and have to come back a long drive (from Whitmore Lake) just to pick up a book, Pleeeaaase go back to former hours soon!

AADL Reply: Hi there, thanks for your interest. We are working on adding morning hours; stay tuned for an announcment later this month. However, are you aware of our pickup lockers? You can request a locker pickup when your items are ready, and they will be placed in an outdoor pickup locker for you to pick up anywhere between 6 PM and 2 PM the next day. Lockers are available at all locations except for Downtown. When you have an item ready for pickup at a location with lockers, look for the green bar at the top of your my account page to reserve one for the next day. Does that help? Stay tuned for earlier openings, and let us know if you have any other questions about this, and thanks for using your library! -eli


Date Received: 2021-09-02
Type: suggest a title
Regarding: collections

Patron Comment: More puzzles, please! 500 & 1000 pieces.

AADL Reply: This comment was submitted anonymously.


Date Received: 2021-09-02
Type: general suggestion
Regarding: collections

Patron Comment: It's fun to be browsing books in person again! One idea I had was to have a sticker on the first book of a series, I was looking for a new fantasy book to read, but kept picking up the 3rd book, or whatever. Anyway that could be helpful and fun. But mos of all thank you for the work you do.

AADL Reply: This comment was submitted anonymously.


Date Received: 2021-09-01
Type: complaint
Regarding: - NONE SELECTED -

Patron Comment: I notice the silly mask theater and virtue signalling is back at your location. Who made you folks experts in epidemiology? And risk management? I suspect it's merely yet another example of the revolting hyper-liberal medical politics agenda that has zero basis in science. Ho hum, I say, to your bureaucratic nonsense. As a public institution paid for by my tax dollars you have no authority to dictate what I will or will not wear on my face. May I remind you that people like myself successfully stripped the Governor of her so-called emergency powers and we're now going after the Michigan Health Department to clip their wings. Legally. As in, according to the law. Which none of you folks seem to respect. Oh, and your "Black Lives Matter" silliness is also wearing impossibly thin. Yes, black lives matter, go figure. And black squirrels matter, too. Gee whiz. Your righteous zeal really would be hilarious if it didn't reek of socialist authoritarianism. Get real and mind your own business.

AADL Reply: Thank you for sharing your thoughts and feelings with us. We have, and will continue to follow the recommendations of the CDC regarding mitigating the spread of COVID. Right now, that means that all visitors to the AADL are asked to wear a mask. Sincerely, Josie Parker


Date Received: 2021-08-19
Type: general suggestion
Regarding: parking

Patron Comment: I was thinking the Library system should consider installing EV charging stations in the parking lot or nearby. I cannot think of a better way to pass an hour or two while my vehicle is charging. Thanks.

AADL Reply: Thank you. We understand the need, and are always open to suggestions for making being at the Library more convenient and helpful. Sincerely, Josie


Date Received: 2021-08-19
Type: general suggestion
Regarding: other

Patron Comment: Ann Arbor is not just a university town and it's short sighted for AADL to try to replicate a university library that is already available to the community. People who actually live here and support Ann Arbor tax base deserve more. In general, why isn't AADL doing more to serve the growing diverse needs of the Ann Arbor community? And we don't mean just putting up signs that say you support current popular issues. Why can't AADL (the wealthiest library district in the area) learn from other surrounding library districts how to reasonably provide access to services like HOOPLA for AADL patrons? Why isn't AADL a member of The Library Network where creative collaborative strategies could help enhance AADL services? Time to get out of the ivory tower.

AADL Reply: Thank you for sharing your point of view. We continue to consider the various streaming services available to us and appreciate hearing from you about what you would consider a positive addition to our services. Sincerely, Josie


Date Received: 2021-08-15
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hi. I am interested in watching AADL TV for the monarch program. How do I watch the program? I have never watched AADL TV before. Thank you in advance for the help.

AADL Reply: Thank you for your email. You will be able to watch this program here after 6PM on Tuesday, August 17: https://aadl.org/node/578962. At that time, the video will appear on that page. Please let me know if you run into trouble with this! I hope this helps. Best, Sherlonya Turner Associate Director, Public Experience and Desk Service


Date Received: 2021-08-13
Type: other
Regarding: - NONE SELECTED -

Patron Comment: i thought you had new generators at mallets creek and Pittsfield

AADL Reply: Hi there, thanks for asking! Unfortunately, the generator installs at Malletts and Pittsfield have not yet been completed. DTE was actually supposed to come to Pittsfield yesterday to hopefully complete the install, but that is postponed until after they get this crisis handled. The new generator at Traverwood is operational and that's why Traverwood is open; it's been running on generator since Thursday morning. We're very sorry for the interruption of service, and we're very disappointed that DTE wasn't able to work with us to get the other new generators operational by now, but we hope that this will be the last time that Pittsfield or Malletts Creek have to close because of a power outage. Thank you for your patience, and thanks for using your library! -eli Eli Neiburger (he/him) Deputy Director Ann Arbor District Library


Date Received: 2021-08-05
Type: general suggestion
Regarding: other

Patron Comment: This is more of a specific suggestion. If it is within the discretion of the library I suggest everyone in the library be masked. Make it MANDATORY. When in the Westgate branch this afternoon about 2pm I was taken aback that several, if not many, people were without masks despite the signage on the door that masks are highly recommended. I can appreciate that some of those folks were patrons of the coffee shop. How about segregating those folks to a specified area? I think noncompliance is an affront to all of us that follow guidelines regarding the pandemic. Noncompliance, I suspect, also increases the possibility that the library may need to close once again.

AADL Reply: Thank you very much, and we share your concerns about the resurgence of COVID. We are following the guidance of the CDC, and State and local health officials, with our mask requirements. The staff are all wearing masks indoors, and we have observed that most visitors all across the system are also masking. The Sweetwaters' space is subject to the AADL's mask signage, too. If the CDC recommendation becomes a requirement, then we will change our signage and act accordingly. We really do not want to close again, and will do all that we can to encourage compliance. I can tell you that the Westgate is the busiest location outside of Downtown, and that fewer people are visiting Pittsfield. I only say that to give you an option for a less busy library experience. I do appreciate your support, and am so glad that you are back with us in the Library. All best, Josie Director


Date Received: 2021-08-05
Type: general suggestion
Regarding: other

Patron Comment: Hi there! I saw your updated signage today, looking noticeably more encouraging of mask-wearing. Thanks for that. Are you considering requiring masks inside the library? I have been keeping my (unable to be vaccinated) kids from coming in to browse because we are trying to avoid any indoor spaces with unmasked people. As case counts rise, I fear another library closure. But as long as we still have contactless pickup we'll survive. Thanks for everything. <3

AADL Reply: Thank you for your email. We are following the current guidance of the CDC, and state and local health officials, with our mask requirements. AADL staff are all wearing masks indoors, and we have observed many visitors all across the system are also masking. If the CDC recommendation becomes a requirement, then we will change our signage and act accordingly. Like you, we hope that another closure does not become necessary, and do not want to close again. Thank you for your support and thank you for using your library. Best, Sherlonya Turner Associate Director, Public Experience and Desk Service