Press enter after choosing selection

What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion.

Filter Patron Comments

Date Received: 2018-12-11
Type: general suggestion
Regarding: collections

Patron Comment: My book group often struggles to get enough copies of our book selections. We have become aware of a service called Hoopla that we hope our own AADL will embrace. This would be a wonderful resource for us and for all local book groups. Dexter and Saline already have it. We hope Hoopla will be seriously considered by AADL leadership. Here is a link for detailed information : https://library.hoopladigital.com/home Thank you

AADL Reply: Hi there, thanks for your interest. We've looked at Hoopla several times, but it remains a per-per-view product, and the price charged for viewing only a portion of an item in the Hoopla collection is difficult to justify. The simultaneous use book club looks like a new option that rolled out this spring, and it's good to be aware of Hoopla's growing services. However, pay-per-view pricing models are great deals for rightsholders and platforms, but continue to be a tough deal for libraries. We continue to watch Hoopla to see if they will adopt a more predictable pricing model, but we don't currently plan on subscribing to the service. Thanks for your interest, and thanks for using your library! Sara, AADL


Date Received: 2018-12-11
Type: compliment
Regarding: - NONE SELECTED -

Patron Comment: I wanted to recognize the kind and wonderful customer service I received from Nancy at the Pittsfield branch last evening. I called the branch and Nancy answered. I was trying to clarify whether a book I was interested in was on the shelf. Nancy offered to look on the shelf and placed me on hold. The book was indeed there. Nancy offered to hold the book for me at the desk until I arrived in within the hour. Nancy's friendliness and eagerness to help were so appreciated.

AADL Reply: Thank you so much for letting us know that you had a great experience at the Library. We do appreciate the feedback, and I will be sure to pass your message along to Nancy. Sincerely, Josie Parker


Date Received: 2018-12-09
Type: general suggestion
Regarding: noise

Patron Comment: Is there a way to get people to be quiet and whisper in the Library? Especially in the study areas? I know it has become fashionable to turn libraries in activity centers, but people are not being good community members when there are other people studying, and someone else is on their cell phone talking at normal volume.

AADL Reply: Thank you for contacting us. We don't ask people to whisper in the library, but we do ask all of our visitors to respect others. If someone is talking loudly near a study area, please bring it to the attention of a staff member. We will intervene and ask the person to take the conversation to a different area of the Library where the normal noise level includes regular conversations. Sincerely, Josie Parker Director


Date Received: 2018-12-07
Type: catalog problem
Regarding: - NONE SELECTED -

Patron Comment: Mostly an fyi so it can be fixed. Someone is putting the new blu-rays in as dvd. See The Handmaid's Tale season 2. Eventually, it gets corrected, but it's a little confusing at first.

AADL Reply: Hi there, Thanks for bringing this to our attention. We'll take a look at our process for inputting these and keep an eye on future records for this mistake. We apologize for the inconvenience. Thanks for using your library, and thanks for getting in touch. Sara, AADL


Date Received: 2018-12-06
Type: general suggestion
Regarding: collections

Patron Comment: Kanopy seems like something AADL patrons would find useful. "We stream thoughtful entertainment to your preferred device with no fees and no commercials by partnering with public libraries and universities" Is there any plan for AADL to hook up with Kanopy? https://www.kanopy.com/wayf

AADL Reply: Hi, thanks for your interest. We've looked at Kanopy several times, but it remains a per-per-view product, which are great deals for rightsholders and platforms, but a tough deal for libraries. We continue to watch Kanopy to see if they will adopt a more predictable pricing model (or open their academic pricing model to public libraries), but we don't currently plan on subscribing to the service. Thanks for getting in touch, and thanks for using your library! Sara, AADL


Date Received: 2018-12-05
Type: general suggestion
Regarding: catalog/searching

Patron Comment: The current method for figuring out which books are in the book club bags is difficult to use because the only way to find out which books are in club bags is to go through the entire bag list one title at a time. I would like to suggest that titles included in bags for book clubs have that information indicated when looked up in the regular online catalog. For example, I looked up "The Great Gatsby," which I know is in a Book Club to Go bag, but the book club bag info is not included on the regular catalog page. (The first "book" listed turned out to be "Cliff's Notes" and not the book at all.) My book group very much wants to use the bags, and we're hoping newer titles will continue to be added. Anything staff can do to make locating titles for the bags easier will be greatly appreciated, and we will use them more often. We LOVE our amazing library! Thank you!

AADL Reply: Hi there, thanks for asking about this! While we don't have an easy way to link the regular copy of a book to its book clubs to go kit at the moment, there are a few ways that make it easier to see if we have a title in a book club kit. These are material type "kit" and not "book" which may have been part of the problem you ran into. 1. If looking to see if a book has a book club kit, simply add book club to the end of the title in the default search. For example, I just typed great gatsby book club into the search box, and the kit was the first result: https://aadl.org/search/catalog/great%20gatsby%20book%20club 2. You can easily browse a list of all the book clubs to go by just searching for book clubs to go. You can then view 100 at a time and you can browse through all of them: https://aadl.org/search/catalog/book%20clubs%20to%20go?size=300 3. Use the search suggestions to quickly see what matches. Just type book clubs to go into the search box and then type the title; if it's there it will pop up below the search box. The catch is that this requires an exact match including the. But if you just type book clubs to go the great into the box you will see what you're looking for pop up without even having to submit your search. 4. On the collections page, under formats, there's a link that takes you directly to a list of all 93 book clubs to go. I hope that helps; let us know if you have any other questions about this. Thanks for your patience, and thanks for using your library! -eli


Date Received: 2018-11-29
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Greetings: I love Ann Arbor library and librarians. Thank you for all the great services and resources you provide! However, I especially love the fire at Westgate and I am wondering when it will be working again. Any information would be greatly appreciated. Cheyney

AADL Reply: Thank you very much for your kind note. We are pleased that you are happy with the services and resources at AADL. Repairs for the fireplace at Westgate should be completed by early next week. We are so sorry for the inconvenience. It does make being in the Reading Room a real pleasure! Sincerely, Josie Parker Director


Date Received: 2018-11-27
Type: complaint
Regarding: collections

Patron Comment: Lack of good books reminds me of Wall-Mart selections!

AADL Reply: This comment was submitted anonymously.


Date Received: 2018-11-27
Type: general suggestion
Regarding: computers

Patron Comment: Computer assignment station should wait 2 minutes before reassigning a station. That gives the previous use two minutes to vacate before next user is assigned. Thank you.

AADL Reply: This comment was submitted anonymously.


Date Received: 2018-11-27
Type: compliment
Regarding: customer service

Patron Comment: The environment is always attractive tidy peaceful comfortable. So many events and resources to enjoy. Cordial, knowledgeable patient and helpful staff members. I always fee welcomed and valued.

AADL Reply: This comment was submitted anonymously.