What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
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Filter Patron Comments
Type: complaint
Regarding: printed receipts
Patron Comment: Love you all. Complaint- would like to bring back a slip (of paper) so that I would remember what I had taken out.
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-01-21
Type: complaint
Regarding: noise
Patron Comment: 4:30 PM computer A woman has Loud computer playing- says he'll be there 15 minutes- I complained to Info/Checkout Desk-they said it's An "Approved Study" & can't do anything about it. STAFF wouldn't even ask to have volume lowered.
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-01-20
Type: complaint
Regarding: facility issue
Patron Comment: it is genuinely so freaking hot in here
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-01-15
Type: compliment
Regarding: compliment
Patron Comment: Westgate is my favorite branch because I do home work here it is a good place to play video games and asomm food and hot chochlate.
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-01-10
Type: general suggestion
Regarding: youth
Patron Comment: Lego bin for playing
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-01-06
Type: compliment
Regarding: compliment
Patron Comment: Westgate is our favorite branch. The atmosphere is lively but not too loud. The coffee and hot chocolate are delicious. Thank you for being here for my family! We love you!
AADL Reply: This comment was submitted anonymously.
Date Received: 2024-01-02
Type: general suggestion
Regarding: facility issue
Patron Comment: HAVE a clean water fountain
AADL Reply: This comment was submitted anonymously.
Date Received: 2023-12-22
Type: catalog problem
Regarding: - NONE SELECTED -
Patron Comment: Is the ChiltonLibrary still available through AADL? I read about it here: https://aadl.org/node/204020 Thank you!
AADL Reply: Hi there, ChiltonLibrary had been one of the resources made available through the Library of Michigan - that suite of resources was updated a few years ago. The replacement resource for Chilton is called Auto Repair Source: https://aadl.org/research/browse/diy The login and password credentials are the same ones you use to log in to My Account on aadl.org. If Chilton manuals are specifically what you need, we do still have some of their physical copies on the shelf: https://aadl.org/search/catalog/series:%22Chilton's%20total%20car%20care.%22 I hope this helps! Sara AADL
Date Received: 2023-12-15
Type: compliment
Regarding: branch building
Patron Comment: great idea for returns on lower level :). Toilet paper in ladies room won't unreel - comes off in little tiny pieces :(
AADL Reply: This comment was submitted anonymously.
Date Received: 2023-11-29
Type: compliment
Regarding: - NONE SELECTED -
Patron Comment: Thank you for providing Narcan!! It is a priceless gift.
AADL Reply: This comment was submitted anonymously.