Washtenaw Library for the Blind and Physically Disabled @ AADL Website wlbpd.aadl.org Email wlbpd@aadl.org Phone 734.327.4224 Ann Arbor District Library 343 S. Fifth Ave. Ann Arbor, MI 48104 Our goal @ WLBPD is to provide you with excellent service. To help us know how we may better serve you, please complete and return this anonymous survey before November 26, 2014. You may complete the survey: and return it using the enclosed pre-addressed envelope (no postage necessary) or online at http://wlbpd.aadl.org/survey2014 or over the phone by calling (734) 327-4224. 1. How did you initially come to learn about the National Library Services for the Blind and Physically Disabled, talking book services, or the WLBPD @ AADL? Check all that apply. Friend or family member Low vision support group Library Senior center or residence Physician Flyer, newsletter or ad Therapist or social worker DonÕt remember School Other 2. How would you rate your overall experience with WLBPD @ AADL? Poor Fair Neutral Good Excellent 3. Would you recommend WLBPD services to friends and family members? Yes No 4. In addition to receiving WLBPD services, do you also have an Ann Arbor District Library card? Yes No If you answered yes, please check one: I had an AADL card prior to applying for WLBPD services I applied for an AADL card while, or after, applying for WLBPD services 5. How frequently do you visit the library (any location) in person? Daily Weekly Monthly Annually Never What was the purpose of your visit? Check all that apply. Apply for service Check out WLBPD books or described videos Check out AADL books, music, videos, or unusual items Hang out or meet-up with friends Use the public computers Use the Assistive Technology Lab Attend a program Report a problem or make a suggestion Other How would you rate the service youÕve received in person? Poor Fair Neutral Good Excellent 6. How frequently do you call the WLBPD @ AADL? Daily Weekly Monthly Annually Never What was the purpose of your call? Check all that apply. Inquire about or apply for service Order books, magazines, or described videos Ask for recommendations on what to read or view next Ask about my account Report a problem Inquire about new services Inquire about a program Make a suggestion Just wanted someone to talk to Other How would you rate the service you received by phone? Poor Fair Neutral Good Excellent 7. If you email WLBPD @ AADL, how would you rate the service youÕve received by email? Poor Fair Neutral Good Excellent 8. When you receive a WLBPD mailing, do you read it? Yes Sometimes No 9. How would you rate your experience with the Digital Talking Book Machine? Poor Fair Neutral Good Excellent 10. Do you know that downloading books and magazines from BARD (the Braille and Audio Reading Download) is a service thatÕs available to you? Yes No If you have downloaded from BARD, how would you rate your experience with the services? Poor Fair Neutral Good Excellent 11. Are you able to read large print? Yes Sometimes. It depends on how large and/or the contrast. No, but I have someone available to read printed items that I am otherwise unable to read. No Are you aware that as a WLBPD patron, you are also eligible to receive Large Print Books-By-Mail as Free Matter for the Blind? Yes No 12. Are you aware that the Downtown Ann Arbor District Library has a lab equipped with assistive technology equipment? Yes No 13. Which of the following types of assistive technology are you using or might be likely to use? Check all that apply. Macintosh computer/laptop Other Mac products: iPhone, iPad, iPod Touch, etc. Personal computer (PC) or laptop (Windows based) Android products: smartphone, smartwatch, etc. Text-to-speech software Closed-circuit television magnifier Braille embosser/printer Braille display Hand-held magnifiers None of these Other 14. Are you aware that the WLBPD offers training and/or assistance in using assistive technology? Yes No Have you ever received technology assistance and/or training through the WLBPD? Yes No If yes, how would you rate your experience with the service? Poor Fair Neutral Good Excellent 15. Have you or a family member ever visited the WLBPD website at wlbpd.aadl.org? Yes No Comments and Suggestions: