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New Feature: Freezable Requests!

Fri, 01/05/2018 - 5:54pm by eli

Thanks for all your patience throughout this week as we got the last data out of the old system! Requests have now been loaded and enabled, and we're thrilled to introduce a long-awaited feature, entirely appropriate for the weather we've been having: FREEZABLE REQUESTS!

Animated bubble freezing

What is a Frozen Request?

When you freeze a request, you'll keep moving up the line, but a copy will not be put on the holdshelf for you until you unfreeze the request. That means you can avoid too many things coming in at once, or freeze all your requests when you go on vacation!

When can Requests be Frozen?

You can freeze and unfreeze any of your requests at any time, except for requests which are in transit, or ready for pickup on the hold shelf. Once your request has hit the hold shelf, it's too late to freeze it.

How do I Freeze my Requests?

On your my account page, you can freeze or unfreeze any or all of your requests using the modify button. You'll see a spinner while your command goes through, and then the status will change to Frozen or Unfrozen.

How do I know what place in line I am when a request is Frozen?

For now, you can't see what place in line you are when a request is frozen. You can unfreeze and reload to check if you want to know. We'll be working on this as we see how patrons are using this feature!

I was #15 of 18 requests, but now it's ready for pickup, what happened?

What happened was that requests 1-14 were all frozen, so you were next! We expect this sort of thing may happen a lot for popular items with lots of outstanding frozen requests. We'll be working on ways to display this better and give you a better idea how close you are to the top of the queue once we have more data on how this is used by our patrons.

Just Contact Us if you have any questions about this new feature or run into any trouble! It's a whole new way to use your library, and we're excited to see how you make use of it!

Comments

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Explain Freeze on the page where you list the outstanding Holds for My Account. When you click Modify, there should be an explanation as to what Freeze will do.

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